Returns Policy

Returns can be made within 60 days of delivery. Returned items must be unused and in the same condition as when shipped by IMRON Corporation.  A 10% restocking fee is charged for any cancelled or returned items.  Customized products are NOT returnable.

(Above not applicable for any IMRON hardware products that are out of warranty.  Please order new products.)

RMA Procedures

1. ALL RETURNS must be accompanied with a RMA number.
2. To obtain an RMA number, fill out the Online RMA form.
3. Please enclose a copy of the online form with your return package and clearly mark the RMA number on the box.
4. Please ensure that the returned item is packaged properly and contains ALL original parts and components.  

Ship package to:

Attn: RMA

IMRON Corporation

15375 Barranca Pkwy., Bldg B-106

Irvine, Ca 92618

Terms and Conditions

All IMRON hardware products carry a limited warranty against defects in materials and/or workmanship under normal use for a period of 18 MONTHS from the date of delivery.  If a hardware product is deemed to be defective as a result of a manufacturing defect and a valid claim is received within the 18-month Limited Warranty period, IMRON Corporation will at its option, and at no charge, either:

1.      Exchange/replace the product with a functionally equivalent product

-or-

2.      Repair the defect

A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides the longer coverage.  Returned products must include ALL original parts. If the part in question is deemed to have been damaged by reason of abnormal use, abuse, unapproved modification, servicing, negligence, or accident in the field and if it is feasible to repair the part, the customer has an option of paying repair costs – or – the damaged part will be returned back AS IS.

Advance Replacements: The customer will be billed for the replacement part.  A purchase order is REQUIRED for all advance replacements.  A credit for the replacement part will be issued once the part in question is received by IMRON Corporation and is deemed to be defective as a result of a manufacturing defect.

If the part in question is deemed to have been damaged by reason of abnormal use, abuse, unapproved modification, servicing, negligence, or accident in the field no credit will be issued. If it is feasible to repair the part, the customer has an option of paying repair costs – or – the damaged part will be returned back AS IS.

If the part in question is deemed to be fully functional, no credit will be issued and the part will be returned AS IS.

PLEASE NOTE: Products shipped out from IMRON Corporation undergo extensive testing to ensure that the product(s) are fully functional.  If product(s) does not appear functional, check hardware settings (dip switches and jumpers) and software settings first before reporting a system defect. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.